Privacy Policy

This Privacy Policy explains how VENUZEN ("VENUZEN", "we", "our", or "us"), operated by Fozlul Hoque as a sole proprietor based in Gazipur, Bangladesh, collects, uses, and protects information when you visit venuzen.com (the "Site"), purchase a digital product, or engage our freelance services (collectively, the "Services"). By using the Site, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and (optionally) postal address, submitted through our contact form, chat widget, or checkout process
• Order details, including the product or service purchased, transaction ID, and payment method used
• Messages you send us through the site chat, email, or WhatsApp
• Newsletter subscription email addresses

We also automatically collect limited technical information when you visit the Site, including:

• IP address, approximate location (country/city), device type, browser, and operating system
• Pages visited and general usage patterns, used to improve the Site

2. How We Use Your Information

• To process and deliver digital product orders, including generating secure, time-limited download links
• To communicate with you about your order, project, or inquiry
• To provide customer support via our chat assistant, email, or WhatsApp
• To send newsletter updates, only to users who have explicitly subscribed
• To detect and prevent fraud, abuse, or unauthorized access
• To improve the performance, security, and content of the Site

3. Payment Information

VENUZEN does not directly store your full payment card details. Payments are processed through third-party payment providers and processors (such as our merchant of record and/or manual payment channels including Payoneer, Skrill, and Binance Pay). These providers maintain their own privacy policies governing how they handle your payment data.

4. Sharing of Information

We do not sell your personal information. We may share limited information with:

• Payment processors and our merchant of record, solely to complete and verify transactions
• Service providers that host our Site, database, and email delivery (e.g. Supabase, Vercel, our email provider)
• Legal or regulatory authorities, only where required by law

5. Data Retention

We retain order and communication records for as long as necessary to provide our Services, comply with legal and tax obligations, and resolve disputes. You may request deletion of your personal data at any time, subject to our legal retention requirements, by contacting us at the email below.

6. Your Rights

Depending on your location, you may have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent to marketing communications (e.g. unsubscribe from the newsletter) at any time

7. Cookies

The Site may use essential cookies and similar technologies (such as local storage) to keep you signed into an active chat session and remember basic preferences. We do not use cookies for third-party advertising.

8. Children's Privacy

Our Services are not directed at children under 16, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, contact us at:

VENUZEN (operated by Fozlul Hoque)
Email: fozlulhoqueinfo@gmail.com
Address: Gazipur Sodor, Gazipur 1702, Bangladesh